P U N E E T   S I N G H
Full-Stack Virtual Assistant & Web Developer

Professional Experience

A chronological walk through my corporate background in business systems and customer success operations.

'08
'09
'15
'22
'26
2008 – 2009

Technical Support Specialist

HCL Technologies
  • HCL Technologies, N4, Noida office where I used to work for AT&T ISP process.
  • I used to troubleshoot Internet issues of DSL/ EDSL users and create tickets for issues that require in-person visit.
  • Got VNA training from US trainers and also completed certification courses.
2009 – 2014

Technical Support Specialist
Subject Matter Expert

Teleperformance
  • I joined Teleperformance, Gurgaon and worked as Technical Support Specialist for SanDisk (semi-tech) flash memory products process where I used to troubleshoot and provide support via phone and chats
  • In 2 years, based on performance Promoted to Subject Matter Expert to oversee technical operations and solve high-priority escalations." Coached team support reps, optimized internal resolution workflows, and directly managed complex account bottlenecks across phone, email, and live chat channels to hit strict SLA metrics.
  • Handled escalations over calls, emails and chats for technical issues.
2015 – 2016

Fraud Analyst

Barclays
  • Worked as Fraud Analyst to catch and prevent frauds related to Credit Cards issued by Barclays. The office is a captive unit based in Noida, India. Used to work on Citrix and DOS based, completely secure environment.
  • Having worked as a Fraud Analyst for Barclays, I am trained to spot anomalies, handle highly sensitive information, and protect business assets. I spent my time catching and preventing credit card fraud within strict, high-security Citrix and DOS environments. If you need a virtual partner who understands data privacy, follows strict security protocols, and treats your business data with absolute care, you are in safe hands.
  • After Barclays, I even worked with Interglobe Technologies for Expedia and Ebookers and sold travel packages globally for around an year. Switched to Teleperformance again due to previous ties during 2009-2014 and also better opportunities.
2016 – 2022

Backend Support
Jr RPA developer
Virtual Tech Support
Language Interpreter

Teleperformance DIBS
  • In the same organisation I worked for around 10 years, in different roles including Backend Support, Jr RPA developer, Virtual Support Assistant, and Language Interpreter.
  • Worked for EMS (Equifax Mortgage Solutions) as backend support.
  • Trained on different RPA platforms like UI Path, Automation Anywhere and Epiplex-500. Worked and deployed RPA based projects using Epiplex-500 and WFM reports generation using Ui Path.
  • Designed and developed automation workflows using UiPath to eliminate repetitive manual business processes. Analyzed existing workflows end-to-end to identify automation opportunities, then translated findings into working bots. Built reporting outputs and dashboards to track automated process performance and reliability. Handled exception scenarios and process errors to ensure stable, production-ready automation runs.
  • Provided Virtual Tech Support for Apple devices during Corona pandemic till Sep-2022.
2022 – 2026

Floor Manager, Business Development Executive

My Care International
  • Joined My Care International, Phagwara as Customer Support Representative and within a year due to performance got promoted as Floor Manager.
  • As floor manager, I led a team of support representatives and oversaw daily operations.
  • Due to business requirement, joined Business Development team to bring more leads and coversions for My Care Labs, the parent company located in Fremont, CA.